PNPM Mandiri

TERMS OF REFERENCE Complaints Handling and Monitoring Consultant - (STC 1) Indonesia: National Program for Community Empowerment(PNPM Mandiri Rural) I. INTRODUCTION 1. The World Bank’s Social Development Department in Indonesia manages a challenging mix of community development operations, analytical tasks, and policy dialogue with government on participatory programs for poverty reduction. Staff in the Department comes from an equally broad range of backgrounds, but all are committed to basic principles of participation in development programs. 2. As part of its portfolio, the World Bank Social Development team is currently providing assistance to the Government of Indonesia for its flagship poverty reduction program, National Community Empowerment Program or Program Nasional Pemberdayaan Masyarakat –Mandiri (PNPM-Mandiri). The goals of this program are to reduce poverty, strengthen local government and community institutions, and improve local governance. This poverty program is expected to cover all 80,000 villages and cities in the country by 2009. 3. Both the Government of Indonesia (GOI) and the World Bank are equally determined to have a ‘clean’ national poverty reduction program, and to combat corruption, collusion and nepotism in every potential level and stage of the project implementation. 4. The Government of Indonesia realize there are a number challenges to be faced as this process begin: (i) standardization among PNPM-Core activities; (ii) armonization on administrative process of PNPM-Core and PNPM Support programs; (iii) establishment of an integrated and open Management Information System as well as a Monitoring and Evaluation framework; (iv) recruiting and training community facilitators and consultants; (v) building capacity among local governments to understand and implement pro-poor policy and programs as well as ensuring the sustainability of the community empowerment process. 5. To meet these challenges, the Government of Indonesia, along with members of the international development community, established the PNPM Support Facility (PSF). This facility is expected to support and facilitate harmonization and decentralization of the PNPM Mandiri programs. The PSF is administered by the World Bank under the guidance of the Steering Committee. 6. The position described in these TOR is one of a number of assignments which together aim to reduce corruption and thereby increase the effectiveness and efficiency of Bank-financed projects in Indonesia, through a number of measures to reduce corruption in the execution of its projects in Indonesia. These measures include strengthened supervision during project implementation, more robust financial management, procurement and audit policies including the integration of ex-post procurement audits and the introduction of Anti-Corruption Action Plans into each project. II. SPECIFIC RESPONSIBILITIES 7. As part of its commitment to support PNPM Mandiri in Indonesia, the World Bank office Jakarta requires the services of a consultant with experience in the area of corruption prevention to assist the Anti-Corruption Committee in preventing and handling corruption in the PNPM Mandiri Rural in Indonesia. The Complaints Handling and Monitoring Consultant will be part of a Bank task team that is responsible for the supervision of PNPM Rural and provision of technical support to the PNPM Rural executing agency. The assignment is intended to increase fiduciary controls and minimize the risk of corruption and collusion in PNPM Mandiri Rural, and to ensure all complaints are handled proportionally and fairly. Key Duties and Responsibilities: · Assist and monitor the handling of complaints and corruption cases by the project consultants, project management and coordination teams at all levels; · Assist PMD and Peduli team in implementing SMS & Email gateway for complaints and web base Complaint Handling System; · Review the complaints and cases data to ensure its completeness, accuracy, prompt response / actions and quality of actions being taken; · Review on actions and sanctions being taken for cases, this will include review on compliance with SOP for Complaints Handling and Guideline for Problematic Locations; · Assess the progress of sanctioned locations and provide input on removing the sanction; · Compile the media coverage on corruption related to PNPM Rural & Pilots; · Conduct analysis on complaints and cases data and their resolution to be used for the semi-annually Governance & Anti Corruption update; · Assist the Fiduciary Team and other task teams in monitoring the implementation of Anti-Corruption Action Plans (ACAP) or Better Governance Action Plan (BGAP) which is annexed to the PAD of PNPM Rural and is embedded in the PNPM Rural Project Manual; · Obtain data on compliance with the anti-corruption measures included in the Project Operation Manual (PTO). Provide recommendations on how compliance can be better enforced. Secondary duties may include, but are not limited to: · Contribute ideas to the analysis of corruption prevention techniques and mechanism with a view to identifying those most likely to be effective in reducing corruption in PNPM Mandiri and in particular for Community Driven Development (CDD) projects supported by the World Bank. This will involve identifying new and innovative means for the independent monitoring of World Bank-funded CDD projects. · Conduct periodic field monitoring and supervision, particularly with respect to complaints and cases resolution and compliance with the BGAP. · Maintain regular communications and cooperation with other task team members, other task teams of PNPM core and pilot programs, PNPM Peduli and relevant Government of Indonesia bodies such as the PNPM Steering Committee and BPKP. III. OUTPUTS 8. Outputs for this assignment include: · Data on Big Fraud Cases and Compilation of fraud related news or articles to be used for reporting to INT, incidental · Data analysis on corruption for the Semi-annual reports to the Anti-Corruption Focal Point for EAP and INT · Monthly Database of complaints and cases the Task Team needs to follow up on · Monthly Corruption Monitoring Report which include the status of actions and action to be taken · Bi-weekly matrices of key issues and cases demanding management attention · BTORs as required for supervision missions, with agreement matrices · Incidental reports or input to reports, as needed IV. TIMING, LOCATION, & SUPERVISION The Complaints Handling and Monitoring Consultant will work within the Bank, the PNPM-Rural Task Team is in the Social Unit. The Social Sector Coordinator is Jan Weetjens. The consultant will report to the Fiduciary Coordinator, Alexander Setiadji who will provide routine guidance and instruction. The duration of this STC is 120 days for one year starting mid of Sep 2012 to end of Jun 2013, with the possibility of extension subject to satisfactory performance. V. QUALIFICATIONS · Minimum Bachelor’s degree in relevant field (law, social sciences, economics, informatics). · At least seven and preferably ten years full-time work experience in area of complaints handling, anti corruption, judicial advocacy related to CDD projects,. · Familiarity with and, ideally, direct experience on complaints handling system and/or anti-corruption issues and programs. · Experience with and or solid knowledge of government system, judicial system, Indonesia anti corruption law, government projects and media monitoring. · Combined knowledge of accounting, auditing and/or infrastructure project-related skills would be an asset. · Strong oral and written communications skills in Bahasa Indonesia and able to read document and understand direction in English. · Ability to work flexibility, as part of a team, and to work collaboratively with a range of other program stakeholders. For interested applicants please send your application to Rumiah Aritonang (Raritonang@worldbank.org) and at the subject of the email put ‘Application for CHM Consultant’.